Terms and Conditions of STATRIA

1) Agreement acceptance

These Terms and Conditions (the "Agreement") govern access to and use of the Statria platform (the "Platform", the "Service", or the "Services"). By registering, accessing, or using Statria, you accept this Agreement and our Privacy Policy (and, where applicable, the Data Processing Agreement or "DPA"). If you use Statria on behalf of a company, you represent that you have authority to bind that entity.

2) Definitions

• Customer: natural or legal person who owns the account.
• User: person authorized by the Customer to access the Platform.
• Customer Data: data, files, and contents that the Customer or their Users upload or generate in the Service (including test results and reports).
• Sub-processors: third parties that help Statria provide the Service (e.g., hosting, transactional email).

3) Service scope

Statria is a platform to standardize testing, generate certifiable reports, and inform on real progress of projects and teams. Features may include, among others:

• Project, equipment, and test management.
• PDF report generation and email delivery (e.g., Brevo/Zoho SMTP).
• Dashboards, certificates, and traceability.
• Contact forms and notifications.
• Third-party integrations (e.g., email providers, storage, authentication, etc.).

We do not provide consulting services, official quality certification, nor guarantee compliance with specific sector regulations unless expressly agreed in writing.

4) Accounts and authorized use

• You must provide accurate information and keep your credentials secure.
• You are responsible for all activity on your account.
• You may not: (i) circumvent quotas/rate limits; (ii) decompile, reverse engineer, or breach security measures; (iii) use the Service for illegal activities, spam, or unsolicited bulk sending; (iv) upload content that infringes third-party rights; (v) use the Service to build a competing product.
• Statria may suspend or close accounts that violate this Agreement or pose a risk to the Service or third parties.

5) Plans, pricing, and billing

• Plan pricing and features are published on the site and may change with reasonable notice.
• Subscriptions are paid in advance and are non-refundable except as required by law or stipulated in a specific refund policy.
• The Customer is responsible for applicable taxes (VAT/IGIC/etc.).
• Usage overages (e.g., storage, email sends, API) may be billed additionally.

6) Trial period and betas

We may offer free trials or access to Beta features. These are provided "as is", without warranties, and we may modify or withdraw them at any time.

7) Email sending and communications

The Service may send transactional or notification emails (e.g., via Brevo and/or Zoho SMTP). The Customer warrants they have legal basis to contact recipients and comply with applicable anti-spam regulations.

Statria may apply reasonable sending limits (rate limits) to protect deliverability and domain reputation.

The Customer is responsible for configuring their domain (SPF, DKIM, DMARC) when sending from their own domain.

8) Third-party integrations and services

The Service may integrate with third parties (e.g., email providers, storage, analytics, captcha). Statria does not control such providers and is not responsible for their availability, security, terms, or practices. Use of third parties is governed by their own conditions.

9) Intellectual property

Statria and its components (software, brand, logos, designs, documentation) are the property of Statria or its licensors. No intellectual property rights are transferred to you.

You grant Statria a non-exclusive, limited license to host, process, and transmit Customer Data solely to provide the Service and comply with this Agreement.

If you share feedback with us, you grant us a royalty-free license to use it for any purpose.

10) Customer data and compliance (GDPR/LPDP)

• You remain the owner of your Customer Data.
• Statria will act as data processor when processing your personal data following your instructions.
• We apply reasonable technical and organizational security measures (encryption in transit, access controls, logs, backups).
• If processing is subject to GDPR or other regulations, our DPA (Data Processing Agreement) will apply, which is part of this Agreement and may be signed electronically.
• The Customer is responsible for the lawfulness of processing, obtaining consents, and the quality of the data they upload.

11) Confidentiality

Each party will keep confidential non-public information received from the other (business, technology, security, etc.), using it only for the contractual relationship and protecting it with the same care as their own confidential information.

12) Availability, maintenance, and support

Statria aims for high availability, but does not guarantee continuous uptime. Scheduled or emergency maintenance may occur.

Support is provided through channels indicated in the Customer's plan.

We may modify or discontinue features, informing when reasonable.

13) Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, STATRIA DOES NOT WARRANT: (i) ABSENCE OF ERRORS; (ii) FITNESS FOR A PARTICULAR PURPOSE; (iii) SPECIFIC SECTOR REGULATORY COMPLIANCE; (iv) RESULTS or accuracy of inputs provided by the Customer. The Customer is responsible for reviewing and validating reports and decisions based on them.

14) Limitation of liability

To the maximum extent permitted by law, Statria's total liability for all claims arising from this Agreement is limited to the amount paid by the Customer to Statria in the 12 months prior to the event giving rise to the claim.

Statria will not be liable for lost profits, loss of business, data, or indirect, special, incidental, punitive, or consequential damages, even if advised of their possibility.

Some jurisdictions do not allow certain limitations; in that case, the minimum permitted limitation will apply.

15) Indemnification

The Customer will indemnify and hold harmless Statria, its officers and employees from third-party claims arising from: (i) use of the Service in violation of law or this Agreement; (ii) data or content uploaded by the Customer; (iii) email sending or data processing without legal basis; (iv) use of their domain or trademarks.

16) Suspension and termination

We may suspend access if: (i) there is serious breach; (ii) risk to security or third parties; (iii) non-payment; (iv) legal mandate.

Either party may terminate with [30] days' notice. In case of non-payment or serious breach, termination may be immediate.

Upon termination, the Customer may export their data during a reasonable period (e.g., 30 days). We may then delete or anonymize data except for legal retention obligations.

17) Force majeure

Neither party will be liable for non-performance due to causes beyond their reasonable control (disasters, third-party network/hosting failures, labor disputes, government actions, etc.).

18) Legal compliance, export, and sanctions

The Customer represents that their use complies with applicable laws, including export controls and sanctions. They will not use the Service in sanctioned territories or for prohibited purposes.

19) Agreement modifications

We may modify these Terms by publishing the updated version with the "Last updated" date. If the change is substantial, we will endeavor to notify with reasonable advance notice. Continued use implies acceptance of the updated Terms.

20) Assignment and subcontracting

The Customer may not assign this Agreement without Statria's prior written consent. Statria may subcontract (e.g., infrastructure/email sub-processors) while maintaining confidentiality and security obligations.

21) Electronic communication and notifications

You agree to receive electronic notifications at the email address associated with your account or via the Platform. For formal legal notifications, write to contacto@statria.com.

22) Applicable law and jurisdiction

This Agreement is governed by the laws of Spain, excluding conflict of law rules. Any dispute will be submitted to the Courts of Madrid (Spain), except for mandatory jurisdiction. If you are a consumer, the mandatory forum rules of your residence will apply.

23) Partial invalidity

If any clause is declared invalid, the rest will remain in force. The invalid part will be interpreted consistently with the original purpose.

24) Document priority

In case of conflict between this Agreement, a signed Order/Proposal, the DPA, and the Privacy Policy, what is expressly agreed in the Order will prevail; then DPA; then these Terms; then the Privacy Policy.

25) Service-specific provisions

• Reports and certificates: generated from Customer data and procedures configured by them. The Customer assumes verification and acceptance of results.
• Uploaded content: you warrant you have sufficient rights to use, process, and share the content on Statria.
• API and automations: you may be subject to usage limits; abuse that degrades the Service is not permitted.
• Captcha/antibot: use of reCAPTCHA or other services is governed by their terms.
• Brand and promotional material: you may not use the name, logo, or trademarks of Statria without written authorization. Statria may list you as a customer in reference lists unless written objection.

26) Support and scaling

Support levels (hours, SLA, response times) depend on the contracted plan and/or a specific Service Level Agreement (SLA). If no SLA exists, support is best effort.

27) Record retention

Statria may retain technical and audit logs for security, incident diagnosis, compliance, and billing, in accordance with law and the Privacy Policy.

28) Infringement claims (IP/DMCA)

If you believe content hosted on Statria infringes your rights, write to contacto@statria.com with: (i) identification of the material; (ii) legal basis; (iii) your contact details; (iv) good faith statement. We will process the claim in accordance with applicable regulations.

29) Contact

• Sales and support: contacto@statria.com
• Legal and privacy: contacto@statria.com
• Address: C/ General Álvarez de Castro 41, Piso 1 Oficina 10, 28010, Madrid, España.

Acceptance

By using Statria, you declare that you have read and understood these Terms and accept them in their entirety.